Shipping policy

Shipping Policy

At Orbit Shopy, we are committed to delivering your order quickly, safely, and efficiently.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Delivery Time

Most customers receive their orders within 5–11 business days, depending on the destination and local carrier operations.

Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor your package's journey in real time.

Please note that delivery times are estimates and may vary during holidays, peak shopping seasons, customs processing, severe weather conditions, or other unforeseen shipping delays.

Shipping Costs

We offer Free Shipping on all orders unless otherwise stated at checkout.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost. Orbit Shopy is not responsible for any customs fees, import duties, taxes, or additional charges that may apply once an order has been shipped.

By purchasing from Orbit Shopy, you acknowledge and agree that one or more packages may be shipped to you and that customs-related charges may be incurred upon arrival in your country.

We recommend contacting your local customs office for more information regarding potential fees before placing an order.

Order Tracking

After your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. Tracking updates may take 24 – 48 hours to appear.

Tracking Information

You will receive an email containing your tracking number once your order has been shipped. Please note that in some cases, especially with free shipping methods, tracking information may be limited or unavailable.

My Tracking Says "No Information Available At The Moment"

Some shipping carriers require 2 – 5 business days to update tracking information in their systems after a package has been dispatched.

If your order was shipped more than 5 business days ago and your tracking number still shows no updates, please contact us at info@orbitshopy.com, and our support team will be happy to assist you.

Order Cancellation

Please note that once an order has been placed, it cannot be canceled because our fulfillment process begins immediately to ensure fast delivery.

If you no longer wish to keep your item, you may contact our support team after receiving your order to initiate the return process, subject to our Return & Refund Policy.

Once the returned item has been received and inspected, we will process your refund according to our refund guidelines.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Orbit Shopy is not responsible for delays or lost packages resulting from incorrect or incomplete shipping addresses.

Lost or Damaged Packages

If your package arrives damaged or is lost during transit, please contact our customer support team within 48 hours of the expected delivery date. We will work with the shipping carrier to help resolve the issue as quickly as possible.